Articles in this category What is your return policy for orders? We have always made every conscientious effort to ensure that you will get your parcel safely and efficiently. If you are not 100% satisfied with an item you purchased from us, you may return it in 7 ... Can I return something I've already used? No. Items must be returned to us in the original, saleable condition with the original packaging. We cannot accept used, damaged or dirty merchandise. We do not accept returns on product that have bee... Who will pay the item return shipping charge? If the purchase is being returned to us, the buyer will be responsible for the shipping charges to return the item(s) to us. What if my item arrived defective, damaged or I received the wrong item? If your order is damaged due to manufacturer defect, or if an incorrect item is shipped to you, please contact us at Help Desk Form with the subject "Item defected" or "Item incorrect" for replacement... How do I return a product or get a replacement for a defective or incorrect item? Please send us a notice at Help Desk Form with the following information, and a customer service representative will get back to you within one business day with a solution: Your full name and order n... How long does it take to get an item replace? Please allow at least 48 hours for us to process your request and reply to you. Please remember that any enquiries sent during the holiday season, non-business, weekend hours will be responded to on t... How long does it take to get a refund? If GreenPal Store is required to make a refund to you, we will credit the original purchase price (minus shipping cost and Paypal refund charge where appropriate) to your Paypal or bank account. Green...