Green Pal Store Singapore Green Pal Store Singapore Help Desk Knowledgebase Return & Replace
How do I return a product or get a replacement for a defective or incorrect item?
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How do I return a product or get a replacement for a defective or incorrect item?

Please send us a notice at Help Desk Form with the following information, and a customer service representative will get back to you within one business day with a solution:

  • Your full name and order number.
  • A brief description of the problem (including any packaging issues, if applicable)
  • A photo of the product if damaged or defective.

* If your damaged, defective, or incorrect item return is shipped back without contacting Customer Service first, we may not able to handle the return or replacement.

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Return & Replace
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