How long does it take to get a refund?

If GreenPal Store is required to make a refund to you, we will credit the original purchase price (minus shipping cost and Paypal refund charge where appropriate) to your Paypal or bank account. GreenPal Store will generate a refund within 3-7 business days after receiving the item into our warehouse. GreenPal Store retains the right to refund the customer via whatever method is deemed appropriate.

Paypal or bank may take an additional 7 days to reflect the credit in a customer's account. If GreenPal Store has confirmed a refund to your Paypal or bank account but the amount has not registered in the account itself, we suggest that you contact Paypal's (Customer Service) or your bank for more information.