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Shipping

When can I expect my domestic order to arrive?
We strive to get your order to you as quickly and cost-effectively as possible. Orders are typically processed and shipped within 1 to 3 business day. Orders placed over the weekend typically ship the next business day. All domestic shipping orders will be shipped via local mailing or courier service.

When will I get my international order package?
Shipments to destinations outside of the Singapore take approximately 7-20 business days depending on where you live. Orders can sometimes take 30 or more business days. Also due to extra paperwork involved, processing of international orders takes 2-3 business days prior to shipment.

Some of your other required fields don't apply to my address.
Please leave those fields blank, or put a note in the order comments at checkout with exactly how your address should appear.

What are your international shipping rates?
Our international shipping rates* depend on the weight of your order and the destination country. To find the rate for your order, place items in your cart, enter your shipping information and proceed to checkout. Your shipping quote will be generated before you submit your order.

*Currently we can only ship to a few selected countries with confirmed Paypal address.

Will I pay customs fees?
For all international orders, customers are responsible for paying any customs, import duties and/or any other charges or fees that may be incurred by importing products into your country. We cannot determine in advance what these fees will be. For more information, please contact your local customs office. We always make sure the proper customs paperwork is attached.

Do you ship to P.O.Boxes?
No. Item or package can not be delivered to PO Boxes, so it's in your best interest to provide a physical street address to avoid having your package rejected.

What's the address or location can domestic package ship to?
For domestic package. In most case, we can ship the package to anywhere in the Singapore. However, sometime we may reject order for No Go Zone location, which is specified by the mailing / courier company.

What's the address or location can international package ship to?
For international package. We will only ship to the countries can accept Paypal payment. And, to the user who had registered their address in Paypal and same with the shipping address. We may also request additional document or proof to ensure the order is authentic.

What do you mean FREE shipping? *
The free shipping are based on TWO options:

  1. Based on product - from time to time, we may provide FREE standard shipping to all domestic order for specified item.
  2. Based on total non free shipping products purchase amount - We provide free shipping for 
    • over SGD$50.00# purchase. (Delivered in 2-3 days. Cut-off time: Monday to Thursday - 9am to 5 pm, Friday - 9 am to 6 pm. Saturday, Sunday and Public holiday no delivery. Will post in next business day)

* This free shipping offer is for limited time only. We may end it without noticed.
* NOT available to Promotion or reduced price item.
#Exclude 
free shipping item.

IMPORTANT NOTICE

By placing the order with us you must agree to the following terms:

For Paypal payment method only. Kindly ensure that the recipient/consignee name and shipping address is the same as Paypal shipping info. We reserved the right to reject the order for shipping to different address and 4% Paypal administration fee is applied for the refund of the purchase price.

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My SingPost Box 883014 Singapore 919191 | E-mail: cs@greenpal.sg
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